Finding solutions to the hospitality recruitment crisis

A major hotel / restaurant company has found a solution to the recruitment crisis with the launch of a tailored training program for staff.

The Jobs in Hospo course is an entry level training program, run in partnership with Crown, at its award-winning Crown College, a training provider recognised and highly regarded across the industry.

The program will position staff to land more opportunities in the industry that will help lead to promotions, landing a wider variety of roles and salary increases.

What do staff learn?

Staff are trained in all aspects of hospitality and catering, from cocktail making, to cutlery handling and customer service.
These areas of learning will upskill existing staff and help see the industry as one to remain in long-term.

The course is made up of a mix of theory and practical training in a restaurant venue.
Over 5 days, trainees are given intensive training to enhance their skills on the job.

Staff will benefit from hands-on-training in Crown’s state of the art kitchens and will be run in small group classes.
They will be hosted by a qualified and experienced industry professional, with all consumables, equipment, uniforms, meals and course materials supplied.

Students get a certificate of participation once completed.

The training is being run in partnership with the Australian Hotels Association (Vic) and the Victorian Chamber of Commerce & Industry.

In an industry perceived as one where there are few opportunities for progression, businesses offering better quality training and opportunities for promotion will be very much needed

Other staff benefits

As well as the training program, Crown is attracting new recruits offering benefits, such as free meals, use of an onsite gym, venue discounts and laundering uniforms.

Crown also develops opportunities for staff to grow by diversifying the business.

A recent example is its partnership with Victoria Racing Club, supporting more than 1,500 jobs offsite at Flemington Racecourse.
The new venture has enabled staff to develop their skills, take on more hours, and work in a new setting with a different customer base.

Future of the industry

The course will continue for as long as there is a demand or need for more trained workers. With the recruitment challenge faced by the industry, the program could be around for some time to come.

At a time the industry faces a shortage of skilled staff, Crown food and beverage manager, Enda Cunningham,
highlights the importance of chefs, restaurants and producers collaborating and sharing knowledge to find ways of attracting new people into industry.

“We need to show that hospitality is a rewarding and exciting vocation with an array of strong career pathways, not just a job,” said Enda.

People looking for new opportunities or to apply can do so by visiting: www.

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